HOW CAN I TRACK MY ORDER?
Once the order is confirmed, you can view the order status in your account. Please pay close attention to the order status if you wish to make changes. Only registered customers can track the order status; this will not be possible if you purchase as a “guest.”

• Pending Payment: The amount has not yet been credited. Changes to the order can be made at any time. We will send reminders on a weekly basis for a period of 1 week, after which the order will be suspended. If payment is made afterward, the order will be reactivated.
• Processing: The order has been placed but has not yet been processed. Changes can still be made.
• Completed: The order has been shipped.
• Cancelled: The order has been canceled.
• Refunded: The order has been refunded.

PRODUCT AVAILABILITY AND STOCK
Orders with products in stock will be shipped the same or at the latest the next business day.

Products on the website are distinguished as follows:

• Available in stock: The product is in stock and ready for delivery.
• Out of stock: The product is not available in stock. You can send an email to be notified when the product is back in our warehouse.

If there is any delay in the order, you will be informed by our customer service.

COUPON If you have a voucher that you would like to use in your order, you will need to enter it in the appropriate section before completing and confirming the payment order. If you have already placed an order and forgot to use a voucher, send us an email. If the package is already in preparation or has already been shipped, we won’t be able to add the coupon and modify the order amount. If a code doesn’t work, please contact our customer service.

Your purchases are ALWAYS protected, no matter what payment method you choose. Our payment methods include:

• PayPal: Pay easily and securely using your PayPal account. If you want to pay with PayPal, at the end of the ordering process, you will be redirected to the PayPal site. Here, you can log in with your PayPal account and confirm the payment. Within a few minutes, the payment will be recorded in our system, and the order can be processed. With PayPal payment, the invoice amount will be debited from your account immediately after order confirmation. We cover the transaction costs for this payment method, so there are no additional costs for the customer.
• Credit Card: Pay conveniently and securely with your credit card. We accept the following cards: VISA, Mastercard, American Express, Diners Club. Your credit card information is not stored by us but is only transmitted in encrypted form. The data of your credit card is encrypted via SSL key, ensuring a high level of security and a safe purchase. Thanks to this high level of security, your purchase on our site is secure.

COUPON If you have a voucher that you would like to use in your order, you will need to enter it in the appropriate section before completing and confirming the payment order. If you have already placed an order and forgot to use a voucher, send us an email. If the package is already in preparation or has already been shipped, we won’t be able to add the coupon and modify the order amount. If a code doesn’t work, please contact our customer service.

The delivery of the goods purchased on G’Local Boutique is carried out through Bartolini.

ITALY

• All areas of Italy (excluding the major islands).
  From 0 to 2 kg – Shipping Cost € 10.00;
  From 3 to 5 kg – Shipping Cost € 10.00;
  From 6 to 10 kg – Shipping Cost € 15.00;
  From 11 to 25 kg – Shipping Cost € 15.00;
  From 26 to 50 kg – Shipping Cost € 20.00.
• Sample of Italy (Como).
  Flat rate € 70.00

• Calabria, Sardinia, and Sicily (Italy)
  From 0 to 2 kg – Shipping Cost € 10.00;
  From 3 to 5 kg – Shipping Cost € 10.00;
  From 6 to 10 kg – Shipping Cost € 15.00;
  From 11 to 25 kg – Shipping Cost € 20.00;
  From 26 to 50 kg – Shipping Cost € 25.00.
• Livigno (Sondrio)
  Flat rate € 45.00

FOREIGN COUNTRIES

• Estonia, Latvia, Lithuania
  From 0 to 2.0 kg – Shipping Cost € 20.00;
  From 2.1 to 5.0 kg – Shipping Cost € 30.00;
  From 5.1 to 10.1 kg – Shipping Cost € 30.00;
  From 10.1 to 15.0 kg – Shipping Cost € 30.00;
  From 15.1 to 20.0 kg – Shipping Cost € 35.00;
  From 20.1 to 31.5 kg – Shipping Cost € 40.00;
• Czech Republic and Slovakia
  From 0 to 2.0 kg – Shipping Cost € 20.00;
  From 2.1 to 5.0 kg – Shipping Cost € 25.00;
  From 5.1 to 10.1 kg – Shipping Cost € 25.00;
  From 10.1 to 15.0 kg – Shipping Cost € 25.00;
  From 15.1 to 20.0 kg – Shipping Cost € 30.00;
  From 20.1 to 31.5 kg – Shipping Cost € 35.00;
• Bulgaria and Croatia
  From 0 to 2.0 kg – Shipping Cost € 20.00;
  From 2.1 to 5.0 kg – Shipping Cost € 35.00;
  From 5.1 to 10.1 kg – Shipping Cost € 35.00;
  From 10.1 to 15.0 kg – Shipping Cost € 35.00;
  From 15.1 to 20.0 kg – Shipping Cost € 35.00;
  From 20.1 to 31.5 kg – Shipping Cost € 40.00;
• Greece
  From 0 to 2.0 kg – Shipping Cost € 30.00;
  From 2.1 to 5.0 kg – Shipping Cost € 35.00;
  From 5.1 to 10.1 kg – Shipping Cost € 40.00;
  From 10.1 to 15.0 kg – Shipping Cost € 40.00;
  From 15.1 to 20.0 kg – Shipping Cost € 45.00;
  From 20.1 to 31.5 kg – Shipping Cost € 45.00;
• Belgium, Netherlands, and Luxembourg
  From 0 to 2.0 kg – Shipping Cost € 10.00;
  From 2.1 to 5.0 kg – Shipping Cost € 15.00;
  From 5.1 to 10.1 kg – Shipping Cost € 25.00;
  From 10.1 to 15.0 kg – Shipping Cost € 25.00;
  From 15.1 to 20.0 kg – Shipping Cost € 30.00;
  From 20.1 to 31.5 kg – Shipping Cost € 35.00;
• France and Spain
  From 0 to 2.0 kg – Shipping Cost € 10.00;
  From 2.1 to 5.0 kg – Shipping Cost € 20.00;
  From 5.1 to 10.1 kg – Shipping Cost € 25.00;
  From 10.1 to 15.0 kg – Shipping Cost € 25.00;
  From 15.1 to 20.0 kg – Shipping Cost € 25.00;
  From 20.1 to 31.5 kg – Shipping Cost € 30.00;
• Corsica
  From 0 to 2.0 kg – Shipping Cost € 50.00;
  From 2.1 to 5.0 kg – Shipping Cost € 55.00;
  From 5.1 to 10.1 kg – Shipping Cost € 55.00;
  From 10.1 to 15.0 kg – Shipping Cost € 55.00;
  From 15.1 to 20.0 kg – Shipping Cost € 60.00;
  From 20.1 to 31.5 kg – Shipping Cost € 60.00;
• Sweden
  From 0 to 2.0 kg – Shipping Cost € 20.00;
  From 2.1 to 5.0 kg – Shipping Cost € 30.00;
  From 5.1 to 10.1 kg – Shipping Cost € 30.00;
  From 10.1 to 15.0 kg – Shipping Cost € 30.00;
  From 15.1 to 20.0 kg – Shipping Cost € 30.00;
  From 20.1 to 31.5 kg – Shipping Cost € 35.00;
• Azores and Madeira
  Flat rate € 45.00.

• Poland, Hungary, Slovenia, and Romania
  From 0 to 2.0 kg – Shipping Cost € 20.00;
  From 2.1 to 5.0 kg – Shipping Cost € 30.00;
  From 5.1 to 10.1 kg – Shipping Cost € 30.00;
  From 10.1 to 15.0 kg – Shipping Cost € 30.00;
  From 15.1 to 20.0 kg – Shipping Cost € 35.00;
  From 20.1 to 31.5 kg – Shipping Cost € 35.00;
• Switzerland
  From 0 to 2.0 kg – Shipping Cost € 70.00;
  From 2.1 to 5.0 kg – Shipping Cost € 75.00;
  From 5.1 to 10.1 kg – Shipping Cost € 80.00;
  From 10.1 to 15.0 kg – Shipping Cost € 80.00;
  From 15.1 to 20.0 kg – Shipping Cost € 85.00;
  From 20.1 to 31.5 kg – Shipping Cost € 100.00;
• Austria and Germany
  From 0 to 2.0 kg – Shipping Cost € 10.00;
  From 2.1 to 5.0 kg – Shipping Cost € 15.00;
  From 5.1 to 10.1 kg – Shipping Cost € 20.00;
  From 10.1 to 15.0 kg – Shipping Cost € 20.00;
  From 15.1 to 20.0 kg – Shipping Cost € 25.00;
  From 20.1 to 31.5 kg – Shipping Cost € 30.00;
• Balearic Islands
  From 0 to 2.0 kg – Shipping Cost € 25.00;
  From 2.1 to 5.0 kg – Shipping Cost € 25.00;
  From 5.1 to 10.1 kg – Shipping Cost € 25.00;
  From 10.1 to 15.0 kg – Shipping Cost € 25.00;
  From 15.1 to 20.0 kg – Shipping Cost € 30.00;
  From 20.1 to 31.5 kg – Shipping Cost € 30.00;
• Portugal
  From 0 to 2.0 kg – Shipping Cost € 10.00;
  From 2.1 to 5.0 kg – Shipping Cost € 20.00;
  From 5.1 to 10.1 kg – Shipping Cost € 35.00;
  From 10.1 to 15.0 kg – Shipping Cost € 40.00;
  From 15.1 to 20.0 kg – Shipping Cost € 40.00;
  From 20.1 to 31.5 kg – Shipping Cost € 40.00;
• England
  From 0 to 2.0 kg – Shipping Cost € 15.00;
  From 2.1 to 5.0 kg – Shipping Cost € 20.00;
  From 5.1 to 10.1 kg – Shipping Cost € 25.00;
  From 10.1 to 15.0 kg – Shipping Cost € 30.00;
  From 15.1 to 20.0 kg – Shipping Cost € 30.00;
  From 20.1 to 31.5 kg – Shipping Cost € 35.00;
• Ireland and Finland
  From 0 to 2.0 kg – Shipping Cost € 20.00;
  From 2.1 to 5.0 kg – Shipping Cost € 30.00;
  From 5.1 to 10.1 kg – Shipping Cost € 35.00;
  From 10.1 to 15.0 kg – Shipping Cost € 35.00;
  From 15.1 to 20.0 kg – Shipping Cost € 40.00;
  From 20.1 to 31.5 kg – Shipping Cost € 40.00;
• Denmark
  From 0 to 2.0 kg – Shipping Cost € 15.00;
  From 2.1 to 5.0 kg – Shipping Cost € 20.00;
  From 5.1 to 10.1 kg – Shipping Cost € 25.00;
  From 10.1 to 15.0 kg – Shipping Cost € 25.00;
  From 15.1 to 20.0 kg – Shipping Cost € 30.00;
  From 20.1 to 31.5 kg – Shipping Cost € 35.00;
• Wu-WV (Croatia)
  Flat rate € 20.00.

GENERAL INFORMATION

You can return the received goods without providing any reason within 15 days (in reference to Legislative Decree 206/2005). The deadline is calculated in this case, starting from the day of receiving the goods. If the merchandise has not been sent yet, you have the option to withdraw from the contract by simply writing an email to customer service. In this case, the deadline for the right of withdrawal is calculated, taking the reception of this text in written form as the first day. Please note! The package must not be in the preparation or shipping phase.

The merchandise should be sent to:

G’Local by Giancarlo Farris
Piazza in Campo Marzio, 8
00186 Rome (RM) – Italy

For safety, we ask you to send us an email notifying us of the return. A successful return is considered when all returned products reach the destination sealed and in perfect condition. No refund will be made for opened, used, or without original packaging products! We recommend packing the products securely and shipping them in padded envelopes or in a box to our address!

Our refund obligations must be fulfilled within 15 days. The period is calculated from the day the goods arrive in our warehouses. We will refund the expense using the same payment method used in the original purchase transaction unless expressly agreed otherwise. The refund may also be made through a purchase voucher if agreed with the customer. No additional costs will be applied to the customer.

Our company has the right to refuse a refund until it has received the goods.

Depending on the payment method used:

• Paypal. You will receive a direct refund to your Paypal account.
• Credit Card. You will receive a direct refund to your credit card.

If you need to pay by invoice and have not yet made the payment, you only need to pay for the goods you will keep.

WHEN DOES THE RIGHT OF WITHDRAWAL EXPIRE?

The right of withdrawal expires in the following cases:

• Contracts for the supply of goods that have been specifically tailored to the consumer’s needs and for which production has been requested, involving a clear individual choice adapted to the personal needs of the users.
• Contracts for the supply of goods that can quickly deteriorate or expire, and the return has been made after the maximum return date.
• Goods returned after the maximum return period.
• Sealed goods that are returned without the seal.
• Edible or personal hygiene goods that have been opened, used, or tested.
• Goods returned that are clearly opened, used, tampered with, or damaged.
• Goods purchased in multiple packaging and returned only in part.
• Contracts for the supply of alcoholic beverages whose price has fluctuated after the receipt of the goods (market fluctuations not dependent on our company).

The return shipping cost is borne by the customer. Please ensure to send the merchandise well-packaged to the following address Piazza in Campo Marzio, 8 00186 Rome (RM) Italy. Kindly include the withdrawal form with the return.

WHAT CAN BE RETURNED?
It is possible to return the received merchandise within 15 days (in reference to Legislative Decree 206/2005). The returned products must be sealed and in perfect condition. They should not be opened, used, or without the original packaging! We recommend packing the products securely and shipping them in a padded envelope or a well-packaged box. You can find legal information regarding the Right of Withdrawal here.

HOW CAN I GET THE REFUND?
As soon as your package reaches its destination, if the products are deemed eligible for return, we will proceed with the refund. This can be done through either a purchase voucher equivalent to the value of the returned products or by transferring the money to the payment method used:

• Bank Transfer: We will transfer the amount to your bank account. Please send us your bank details to complete the transfer.
• Paypal: You will receive a direct refund to your Paypal account.
• Credit Card: You will receive a direct refund to your credit card.

The refund will be issued within a few days.

For any questions, feel free to contact us: giancarlofarriswork@gmail.com